|
How long will it take to get my order? TOP
When you make your purchase please be sure to note all the details regarding sizing and colors to avoid delays in your order processing. We keep our "Make Time" posted at http://hannahstutus.com/pages/MAKETIMESRUSHES.htm Our Standard make time does run 14 business days (this does not include time for shipping) Please note at busy times of the year the make time may run longer so always be sure to double check prior to purchasing.
I would like my order rushed. Is that possible? TOP
We do offer rush options on select products. When you select a rush option that will allow your purchase to be made within the business day timeline selected (your item will still need to ship and ship time is additional to the rush make time).
What Payments do you accept? TOP
We use paypal tp process all payments. With paypal you can pay via credit card or echeck, please note paying via echeck will delay your order some as your make time will start once the payment clears. Can I cancel my order? TOP
If you have placed an order an we have not started to prepare the order we will be happy to process a cancellation for you. If we have started to prep your order and you purchased one of our designs offered we can cancel your order but you will be charged a $5 cancellation charge, however if your order is a custom pick your own design once we prep the order cancellations are not available. How are items Shipped? TOP
We ship via USPS Priority Mail (2-3 day delivery) within the US. We process all shipping labels via your paypal payment so you can always go into your transaction and check the status. When we process the label a note is sent via the email connected to your paypal informing you that your purchase is shipping.
Intl orders ship via 1st class Intl mail when possible. Larger Intl orders ship Intl Prioirty. What are your business hours? TOP
Business Days are Monday - Friday, weekends and all postal holidays are considered non-business days please take these into consideration when calculating the make time. What is your Privacy Policy? TOP
We will NEVER share your private information with any other party. All of your transactions are processed on our secure server. Your privacy is of utmost importance to us. Do you wholesale your products? TOP
We currently do not offer any wholesale opportunities. Do you include gift cards? TOP
We have special tags for our tutus, if you are making a purchase for a gift please leave a note in the message section at checkout or to be sure we know or just email us your note, we will include a special tag at no additional cost on your gift. How does your sizing work? TOP
We have created a complete page detailing how our sizes work. However we prefer to make your purchase right to size and recommend for best fit to provide custom measurements. Our Sizing page also details how measure for tutus.
To Visit the Sizing Page click the link below:
http://hannahstutus.com/pages/TutuSizing.htm Are your tutus tied or sewn? TOP
This question is asked quite often our tutus are considered tied however we like to stress that we have been doing this for years, most makers do a loop like tie and this can look messy around the waist and come undone easy. WE DO NOT use this technique, we have worked hard to perfect a technique of knots and tying that almost looks sewn at the waist with its neat appearance and one that we can't get undone (unless we cut) now the waists are sewn shut they are made on a 1 inch non roll elastic and are easy to stretch. We use only quality products and take care with how we make the tutus to ensure you are buying one of the best on the market. How do I care for my Tutu? TOP
Caring for your Tutu is easy. Your purchase will come folded in a box and so it will require a little bit of fluffing upon arrival. Remove from the box and hang right away. Start with the inside layers first and work your way out by running your hands thru the layers be careful if you have embellishments like rhinestones or sequins on your top layers. Once you have worked your way pulling and fluffing thru all the layers we recommend hanging in your bathroom and running a hot shower for 5-10 minutes to get out any creases. (some prefer to just use a steamer - again be careful not to get too close especially if your tutu has embellishments on it).
On the day of your pictures, party or event - put the dress or tutu on your little girl and refluff while on them for the perfect look.
Can the tutu be washed?
If you get some cake or ice cream on your tutu we recommend that you simply run the areas under warm water and clean by hand then hang your tutu to dry - once its dry just simply refluff. Do you make the bloomers to match? TOP
We don't make the matching bloomers or tops shown in some pictures. We work closely with Bella Claire Baby www.bellaclairebaby.com whom makes all the bloomers and tops. The owner, Kerry, uses top quality products and we will work together to communicate on your order and match our items as close as possible.
|
